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Contact Us

Get in Touch

Have questions about our services? Need support? We're here to help you 24/7.

Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Phone Support

0538099771

Available 24/7 for urgent matters

Business hours: Mon-Fri 9AM-5PM GMT

Email Support

support@alow.com

We typically respond within 2-4 hours

For urgent matters, please call us directly

Office Location

Mad Linda Asmah and Mad Felicia Asmah Residence

Nahinso, Kumasi

Ghana

Visit us during business hours

Live Chat

Get instant help with our live chat support

Frequently Asked Questions

Quick answers to common questions about our services.

How do I book a hostel?

Simply browse our hostel listings, select your preferred location and dates, and complete the booking process. You'll receive instant confirmation via email.

What internet packages do you offer?

We offer various data plans ranging from daily to monthly packages, specifically designed for students and professionals with competitive pricing.

Is transportation available 24/7?

Yes, our ride-hailing service operates 24/7 in most areas. However, availability may vary by location and demand during peak hours.

How do I track my food delivery?

Once you place an order, you'll receive real-time updates via SMS and email. You can also track your order directly in our mobile app.

Emergency Support
For urgent matters requiring immediate assistance

Available 24/7 for safety concerns, service disruptions, or urgent technical issues.

We're Here to Help
Your satisfaction is our priority

Our dedicated support team is committed to resolving your queries quickly and efficiently. Whether you need technical assistance, have billing questions, or want to provide feedback, we're here to ensure you have the best possible experience with Alow.