1. Agreement to Terms
Welcome to Alow! These Terms of Service ("Terms") govern your use of our platform, mobile application, and related services (collectively, the "Services") operated by Alow ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
2. Description of Services
Alow is a comprehensive platform that connects users with various services including:
- Hostel booking and accommodation services
- Home services (cleaning, maintenance, repairs, etc.)
- Event venue booking and event management
- Marketplace for buying and selling goods
- Ride-sharing and transportation services
We act as an intermediary platform connecting service providers with users seeking these services.
3. User Accounts
3.1 Account Creation
To use certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information and to update your information as necessary.
3.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.
3.3 Account Termination
We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion.
4. User Conduct
You agree not to:
- Use the Services for any illegal or unauthorized purpose
- Violate any applicable laws or regulations
- Infringe on the rights of others
- Upload or transmit harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of the Services
- Engage in fraudulent activities or misrepresent yourself
5. Booking and Payment Terms
5.1 Booking Process
When you make a booking through our platform, you enter into a direct contractual relationship with the service provider. We facilitate the booking but are not a party to the contract.
5.2 Payment Processing
Payments are processed through secure third-party payment processors. You agree to pay all charges incurred in connection with your bookings.
5.3 Service Fees
We may charge service fees for facilitating bookings and transactions. These fees will be clearly disclosed before you complete your booking.
6. Cancellation and Refund Policy
6.1 Hostel Bookings
Cancellation policies for hostel bookings vary by property. Please review the specific cancellation policy before booking. Refunds, if applicable, will be processed according to the property's policy.
6.2 Home Services
Home service bookings can typically be cancelled up to 24 hours before the scheduled service time for a full refund. Cancellations within 24 hours may incur a cancellation fee.
6.3 Event Venues
Event venue cancellations are subject to the venue's specific cancellation policy, which will be clearly stated at the time of booking.
7. Service Provider Terms
If you are a service provider using our platform, you additionally agree to:
- Provide accurate information about your services
- Maintain appropriate licenses and insurance
- Deliver services as described and booked
- Comply with all applicable laws and regulations
- Pay applicable commission fees to Alow
8. Intellectual Property
The Services and all content, features, and functionality are owned by Alow and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.
10. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee the quality, safety, or legality of services provided by third-party service providers on our platform.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALOW SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.
12. Indemnification
You agree to indemnify, defend, and hold harmless Alow and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Ghana. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of Ghana.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our platform. Your continued use of the Services after such changes constitutes acceptance of the new Terms.
15. Contact Information
If you have any questions about these Terms of Service, please contact us:
Mad Linda Asmah and Mad Felicia Asmah Residence
Nahinso, Kumasi, Ghana